• Customer Support Representative with Spanish

    Requisition ID
    2018-4958
    Job Location(s)
    Limerick Ireland
    Languages Required
    English, Spanish
    Travel
    None
    Company
    Cook Medical Europe Ltd
    Position Type
    Contract
    Category
    Customer Svc/Support/Tenders 
    Education
    Associate's Degree/Diploma, Secondary/High School Diploma/GED
  • Overview

    To provide a professional, friendly and efficient service to our Custome rs and Sales Teams throughout Europe covering all aspects of support inc luding Customer Support and Tender Coordination as required ensuring that an excellent standard of service and high level of customer satisfaction is maintained.

    Reporting to: Customer Support Team Leader / Operations Coordinator    

    Find out more about Cook Medical here

    Responsibilities

    • Process all transactions accurately through relevant company systems within department guidelines and Quality requirements
    • Process all queries within department guidelines through relevant company systems
    • Ensuring a high level of customer support to all customers at all times, taking ownership for first point of contact resolution wherever possible
    • Liaise with relevant couriers and / or Distribution Support team to ensure prompt delivery service to all customers
    • Manage emergency orders / requests as necessary and communicate to various manufacturing plants, etc. as required
    • Maintain and update customer data as required
    • Process customer feedback and product complaints through relevant company systems and within the required timelines
    • Work with Cook Medical Sales Teams, Field Based Inventory Control team and Logistics teams to ensure fastest possible turnaround on all inventory, inventory returns and resolution of any issues that may occur on route.
    • Take on additional tasks and involvement in the execution of new departmental projects / initiatives as required
    • Manage key business processes as required, including highlighting required changes, documenting updates and providing associated training
    • Input special prices and provide customers with pricing details.
    • Search for potential Tenders relevant to Cook’s business and work with Sales Teams and other functions to ensure Tenders are processed within set deadlines.
    • Maintain Tenders database for accuracy.
    • Provide cross functional market support when needed.
    • Ensure that the Cook brand and image is communicated in a positive and consistent manner to all customers, both external and internal.
    • All functions to be carried out in compliance with the company’s Quality Management Systems.
    • Ensure that Cook’s Code of Conduct is considered in all business matters carried out on Cook’s behalf.

    Qualifications

    • Legal or business qualification advantageous.
    • Excellent telephone and interpersonal skills with strong organisational abilities.
    • Excellent computer and administrative skills.
    • Excellent attention to detail.
    • Fluency in one or more European languages (other than English).
    • Good written and spoken English language skills for those Representatives for whom English is not the mother language.
    • Fluency in English for those Representatives dealing with English speaking customers.
    • Ability to work under pressure and to tight dead-lines.
    • Positive attitude and proven problem-solving skills.
    • Willingness and availability to travel on company business.
    • Representatives may be required to spend time overseas for training purposes.

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