Develop a thorough knowledge and understanding of the business strategy and challenges of relevant customers,
Manage key strategic relationships with relevant customers / contacts, including catalogue managers, buyers and finance teams, in order to build opportunities to reduce operational costs on all sides through efficient operations and commercial strategies
Conduct business reviews with key contacts.
Understand the tools and solutions available to support their business and their practical application in the market, and utilise this knowledge to recommend and implement successful solutions
Provide tactical support for supply chain related functions
Assist CAE with customer queries, sales reports, impact analysis, coordination of account intelligence and contracts
Work closely with the relevant contacts within the European Shared Service Centre (ESSC) to prioritize and implement business / process changes necessary to continue to support customer account alignment.
Assist in training with the SBU’s to encourage a proactive approach to pricing through a strategic and tactical business model.
Commercial model design & collaborative work with HBS, SBU, SSC. Ensuring models are simple, manageable & innovative
Support to other HBS/CAE regions as required
Mentorship of fellow peers and new team members to upskill as required
Complete Training and continuous learning in the areas of Business Objects report writing and related infrastructure.
Develop familiarity and competencies with associated Cook Medical Support Systems & Applications.
Complete training on all key roles within Commercial Business Support.
Participate in local & global projects as required.
Participate in HBS and /or SBU meetings as required.
Work with the SBUs, Key Account Managers, Corporate Tender Executives, Corporate Account Managers and Corporate Account Executives to ensure tenders, GPO contracts are processed within the set deadlines.
Work with other departments within Cook globally to gather information relevant for the tender – e.g. Customer Service, Finance, Marketing, Manufacturing, Regulatory, Logistics etc.
Submit the Tenders/GPO contracts in accordance with specific customer requirements.
Ensure that Cook’s Code of Conduct is considered in all business matters carried out on Cook’s behalf.
Relevant business degree or equivalent would be advantageous.
Minimum of 3 years experience of supporting medical customer accounts and sales functions
Knowledge of Hospital Materials Management procurement, inventory and contracting processes preferred
Working knowledge of Microsoft Office essential, particularly Excel and PowerPoint, and a knowledge of Business Objects or similar reporting tool advantageous
Strong written and verbal communications skills with a demonstrable ability to collate information into well organized plans, proposals and presentations
Excellent interpersonal skills with the proven ability to interact successfully at all levels within an organization
Demonstrable self drive and motivation with the ability to work alone or successfully in a team.
Availability and willingness to travel as required