Customer Support and Tender Representative with Polish

Requisition ID
2017-3415
Job Location(s)
Limerick Ireland
Languages Required
English, Polish
Company
Cook Medical Europe Ltd
Position Type
Contract
Category
Customer Svc/Support/Tenders 

Overview

To provide a professional, friendly and efficient service to our Customers, Sales Teams and Distribution Partners throughout the world covering all aspects of support including Customer Service, Tender Coordination and Finance Administration as required, ensuring that an excellent standard of service and high level of customer satisfaction is maintained.

 

Reporting to: Customer Support and Tenders Team Leader / Operations Coordinator

 

 

Find out more about Cook Medical here

Responsibilities

  • Process all transactions accurately through relevant company systems within department guidelines and Quality requirements
  • Process all queries within department guidelines through relevant company systems
  • Ensure a high level of customer support to all customers at all times, taking ownership for first point of contact resolution wherever possible
  • Liaise with relevant couriers and / or Distribution Support team to ensure prompt delivery service, with correct shipping paperwork and any special requirements as requested by customer / DPs.
  • Manage emergency orders / requests as necessary and communicate to various manufacturing plants, etc. as required
  • Maintain and update customer data as required
  • Process customer feedback and product complaints through relevant company systems and within the required timelines
  • Work with Cook Medical Sales Teams, Field Based Inventory Control team and Logistics teams to ensure fastest possible turnaround on all inventory, inventory returns and resolution of any issues that may occur on route.
  • Liaise with Regulatory Affairs departments in CIRL and WCE plants in relation to registration documents, etc. as per each market’s requirements.
  • Liaise with Regional Managers worldwide in relation to special prices, special requests, etc.
  • Where applicable, search for potential Tenders relevant to Cook’s business and work with sales teams and other functions to ensure Tenders are processed within set deadlines and standards.
  • Provide information and support to Distribution partners in relation tendering process.
  • Manage the debt collection activities; collection calls, monthly statements and reminder letters and reporting where necessary.
  • Log and close out on invoice queries and prepare debit/credit requests for customers and vendors.
  • Assist with payment processing and bank reconciliations as required.
  • Process Vendor invoices and credit notes ensuring sufficient information and approvals have been received.
  • Take on additional tasks and involvement in the execution of new departmental projects / initiatives as required
  • Manage key business processes as required, including highlighting required changes, documenting updates and providing associated training
  • Generate reports as necessary / requested.
  • All functions to be carried out in compliance with the company’s Quality Management Systems.
  • Ensure that the Cook brand and image is communicated in a positive and consistent manner to all customers, both external and internal.
  • Ensure that Cook’s Code of Conduct is considered in all business matters carried out on Cook’s behalf.

Qualifications

  • Previous experience working within a similar role / environment advantageous
  • Relevant third level qualification advantageous
  • Excellent telephone manner and interpersonal skills.
  • Excellent data entry skills with good attention to detail and accuracy.
  • Proven working knowledge of Microsoft® Office.
  • Fluency in one or more European languages (other than English) advantageous.
  • Good written and spoken English language skills
  • Positive attitude and proven problem-solving skills.
  • Willingness and availability to travel on company business.

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