Operating Plan and Execution · Develop and manage the annual operating plan for the Market and Competitive Intelligence functional area, aligned to the Global Business Insights roadmap and to divisional and functional priorities; prioritize the team's work against competing demands. · Present functional area direction, plan updates and key deliverables to senior stakeholders. · Ensure the functional area delivers actionable insights and measurable business value. · Establish prioritization frameworks to manage competing demands and translate business needs into scoped deliverables. Delivery and Execution · Own delivery of the functional area's outputs and products (research studies, intelligence reports, dashboards, analytics assets), ensuring quality, timeliness, user adoption, and iteration based on stakeholder feedback. · Ensure proper scoping, methodology selection, milestone planning and timely delivery of team projects. · Manage multiple concurrent workstreams with competing deadlines and priorities. · Monitor delivery performance and drive continuous execution improvement, using an AI-first approach to accelerate delivery and elevate quality. · Share, organize and archive research projects, data and documentation. Stakeholder Engagement and Influence · Serve as the primary point of contact for senior business stakeholders on matters related to the Market and Competitive Intelligence functional area. · Partner with senior leaders and cross-functional teams to understand business strategies and translate them into insights priorities. · Communicate priorities, progress, releases and outcomes clearly to all relevant stakeholders; deliver presentations that convey complex insights in a clear, actionable way to senior leaders and non-technical audiences. · Explain Business Insights policies, practices and procedures to others in the organization; influence stakeholders on how insights should be sourced, interpreted and used. · Facilitate cross-functional meetings and workshops to ensure global alignment and foster collaboration. · Promote adoption and effective, responsible use of insights products, AI-enabled workflows and modern analytics capabilities. Vendors, Data Sources and Partnerships · Manage the functional area's subscriptions and licenses with data, research and tooling vendors within the budget set by management; evaluate vendor performance and recommend changes. · Work with external partners and vendors to source data, research and capabilities as needed. · Partner with technical teams (data engineering, AI/ML) to translate business needs into operational solutions and ensure scalable data flow and integration. Governance, Standards and Continuous Improvement · Ensure consistency in definitions, metrics, methodologies and sourcing across the functional area's deliverables. · Ensure education on and compliance with security, governance, standards and data policies, including data licensing terms and applicable ethical guidelines. · Continuously evaluate and improve the processes for generating insights that are relevant, timely and actionable; monitor usage and effectiveness of the functional area's outputs and drive improvement. · Identify and apply opportunities to use AI and advanced analytics to improve the quality, speed and scale of insights work, using approved tools responsibly and critically evaluating outputs for bias or inaccuracy. · Remain current on best practices, methodologies, techniques and technology in the functional area and in AI and data analytics. · Ensure all projects comply with applicable regulations, company standards and quality requirements; maintain all training requirements for the position. People Leadership · Lead, coach and develop a team of experienced insights professionals; set clear expectations while empowering team members to exercise latitude and independence in their assignments. · Conduct performance management, goal setting and career development planning; provide constructive feedback, recognition and coaching to drive high-quality outcomes and retain talent. · Make hiring, promotion and reward recommendations for the team, in accordance with company policy and with manager review and approval; partner with HR and senior leadership on workforce planning and recruitment. · Develop and train the team to Business Insights standards and processes; share best practices with the global Business Insights team. · Build team capabilities in analytics, data storytelling, stakeholder engagement, and responsible use of AI. · Foster a culture of quality, collaboration, continuous improvement and accountability. |