Customer Support Representative 1 with Spanish

The Customer Support Representative 1 is responsible for providing a professional, friendly, and efficient service to Cook Medical customers and Divisional Sales teams throughout EMEA. Key tasks include handling customer orders accurately and within agreed service levels, while also providing timely and informative responses to customer queries. To be successful in this role, you should be an excellent communicator who gains and builds trust during all interactions who will add to our reputation as a company who offers excellent customer service.

Reporting to: Team Lead 1, Customer Support

Find out more about Cook Medical here

• Process all orders and other customer transactions accurately through relevant company systems within department guidelines and Quality requirements.
• Process all queries within department guidelines through relevant company systems.
• Process product complaints through relevant company systems and within the required timelines.
• Liaise with relevant courier companies and / or relevant internal teams as needed to ensure prompt delivery to all customers.
• Manage urgent and / or emergency orders / requests as they arise and communicate to the relevant teams, manufacturing plants, etc., seeking advice of more experienced colleagues as required.